Privacy Policy

PRIVACY POLICY

Last Updated: February 10, 2026

1. Introduction

Black Widow Imaging (“Black Widow,” “we,” “us,” or “our“) values your privacy. Protecting your private information is our priority. This Privacy Policy applies to https://www.blackwidowimaging.com, https://bwiportal.com, and all related services and applications (collectively, the “Services“).

This Policy describes how we collect, use, disclose, and secure your personal information. By using the Black Widow website or Services, you consent to the data practices described in this statement.

2. Collection of Your Personal Information

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information“).

  1. Information You Provide to Us

We do not collect any Personal Information about you unless you voluntarily provide it to us. However, you may be required to provide certain Personal Information to us when you elect to use certain products or services. These may include:

  • Registering for an account on our Site.
  • Scheduling a demo or appointment via our online booking tools.
  • Interacting with us via our live chat widget.
  • Submitting your credit card, billing address, or other payment information when purchasing products (processed via our third-party accounting and payment systems).
  1. Information Collected Automatically

Information about your computer hardware and software may be automatically collected by Black Widow. This information can include: your IP address, browser type, device type, operating system, domain names, access times, and referring website addresses.

  1. Categories of Personal Information Collected (Last 12 Months)

To comply with US state laws, we classify the data we collect into the following categories:

Category Examples Collected?
Identifiers Real name, postal address, IP address, email address, account name, unique device identifiers. YES
Commercial Information Records of products or services purchased, billing history, and payment status. YES
Internet Activity Browsing history, search history, interaction with the website (tracked via analytics). YES
Geolocation Data Physical location or movements (inferred from IP address). YES
Sensory Data Audio, electronic, visual, or similar information (e.g., chat transcripts or customer support recordings). YES

 

3. Use of Your Personal Information

We collect and use your personal information to operate our website(s) and deliver the services you have requested. Specifically, we use your information to:

  • Communicate with you in relation to services and/or products you have requested.
  • Schedule and manage demonstrations and appointments.
  • Process payments, invoices, and manage customer accounts.
  • Provide live customer support and visitor engagement.
  • Analyze user behavior and website traffic patterns to improve our user experience.
  • Detect security incidents and protect against malicious activity.

4. Sharing Information with Third Parties

Black Widow does not sell your personal information for money. However, strictly for the purposes of operations, analytics, and advertising functionality, we “share” or disclose data to the following categories of third parties:

  • Service Providers (Backend Operations): We share data with trusted third-party providers who assist us with CRM (Customer Relationship Management), data integration and routing, database hosting, and scheduling/calendar management. These providers are prohibited from using your personal information except to provide these services to Black Widow.
  • Payment Processors & Accounting Services: We share transaction data with third-party accounting and payment processing platforms to facilitate billing, invoicing, and tax compliance.
  • Analytics Providers: We share internet activity and device identifiers with Google Analytics to understand how consumers use our services.
  • Customer Engagement Platforms: We share contact information and chat transcripts with third-party chat providers to facilitate live support.
  • Legal Obligations: We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary.

5. Your Privacy Rights (US State Laws)

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and others), you may have the following rights regarding your Personal Information:

  • Right to Access: You have the right to confirm whether we process your personal data and to access a copy of that data.
  • Right to Correct: The right to fix inaccurate or incomplete personal information.
  • Right to Delete: The right to request that we delete personal data provided by or obtained about you.
  • Right to Opt-Out: You have the right to opt out of the processing of personal data for purposes of targeted advertising or the “sale/sharing” of personal data.
  • Right to Portability: The right to receive your data in a usable format.
  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: legal@blackwidowimaging.com
  • Phone: 866-766-5620

6. Cookies and Tracking Technologies

By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.

Specific Third-Party Cookies We Use:

  • Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
  • Chat & Support Widgets: We use third-party cookies to power our live chat and customer support features.

Opt-Out Options:

  • Google Analytics Opt-Out: You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
  • Global Privacy Control (GPC): We recognize valid Global Privacy Control (GPC) signals enabled in your web browser as a request to opt-out of the sale or sharing of your personal data.

7. Data Retention

We retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Security of Your Personal Information

Black Widow secures your personal information from unauthorized access, use, or disclosure using the following methods:

  • SSL Protocol: When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

While we strive to take appropriate security measures, you acknowledge that security, integrity, and privacy of any and all information exchanged between you and us cannot be guaranteed.

9. Children Under Thirteen

Black Widow does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

10. E-mail Communications

From time to time, Black Widow may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Black Widow, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

11. Changes to This Statement

Black Widow reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.

12. Contact Information

Black Widow welcomes your questions or comments regarding this Statement of Privacy. If you believe that Black Widow has not adhered to this Statement, please contact us at:

Black Widow Imaging

18366 Wings of Hope Blvd

Chesterfield, Missouri 63005

Email Address:

legal@blackwidowimaging.com

Telephone number:

866-766-5620